All of our products are thoroughly checked prior to dispatching, we are confident you will be satisfied and happy with your purchase.
However, if your jewellery is damaged or faulty when received by you, please contact us via this link WITHIN 14 DAYS of your purchase to arrange an exchange, store credit or refund.
All items must be returned in the same condition as they were received, with the original packaging included. Only after returned items have been checked and found faulty will a refund of the original purchase price, less postage costs, be made. Any refunds will be issued via the same method as your payment was made.
Please choose your items carefully as we do not refund or exchange products if you change your mind.
Due to health standards, we DO NOT OFFER REFUNDS OR EXCHANGES ON EARRINGS.
Additional non-returnable items:
Downloadable digital products
FB Live affirmation readings and prizes
But, accidents do happen.
We are aware that jewellery can get damaged.
So in line with our values and ongoing efforts to move towards increased sustainability as a business, and because like you, we value the jewellery you have purchased, we do offer a repair service for minor damages.
Please contact us via this link to discuss how we can assist you with repairs. It is important to us that you keep enjoying to wear your jewellery.
For those who purchase jewellery with gemstones and/or crystals, please be aware that these gemstones and crystals are natural stones and therefore, just like all of us, may come with minor imperfections. This makes each stone and crystal unique, just like you, and certainly does not affect the properties of the stone or crystal.
As each gemstone and/or crystal is different, the items received may differ slightly in colour and/or pattern from those pictured in our product listings. We believe that these variations add to the natural beauty. Just as each of us is different and unique in our own way, so too are gemstones and crystals.
Gemstone properties are provided as a guide only and their suggested use is not intended to replace the advice of a trained physician.